·        Hotel Front Desk Staff

·        Trainee Hospitality/Hotel Managers

·        Hospitality Staff needing to hone their administrative skills

The course allows delegates to update their knowledge and learn new or improved techniques for a variety of formal work settings.

On completing the course, delegates will be able to –

·        Core hotel operations

·        Organizing the workspace

·        Food service provision

·        Beverage management

·        Hotel control systems

·        Hotel legal, accounting and insurance issues

·        Hotel accommodation operations

·        Hotel building and facilities management

·        Guest services reception management

·        Managing reservations and sales

·        Coordinating client arrivals and departures

·        Handling complaints

·        Fielding guest enquiries

·        Safety and security for the front desk

·        Technological infrastructure for the front-desk

·        Front office operations management