HMM120: Hotel Front-Desk and Hospitality Management

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HMM120: Hotel Front-Desk and Hospitality Management


About this course

This intensive course  has the following structure/outline –

Course Name/Title Hotel Front-Desk and Hospitality Management
Course Number HMM120
Who will benefit from attending? This course is designed for –

·        Hotel Front Desk Staff

·        Trainee Hospitality/Hotel Managers

·        Hospitality Staff needing to hone their administrative skills


The course allows delegates to update their knowledge and learn new or improved techniques for a variety of formal work settings.


Course Learning Outcomes (CLOs)  

On completing the course, delegates will be able to –


CLO1 Describe core hotel and hospitality industry operations as well as their attendant cycles.


CLO2 Oversee and coordinate hotel Front-Desk Management activities
CLO3 Better understand employee performance, legal, accounting and insurance issues for hotels and hospitality organizations



Course Topics Topics covered include  
·        Structure of the hotel industry

·        Core hotel operations

·        Organizing the workspace

·        Food service provision

·        Beverage management

·        Hotel control systems


Weeks 1 – 2
·        Hotel employee and performance management

·        Hotel legal, accounting and insurance issues

·        Hotel accommodation operations

·        Hotel building and facilities management

·        Guest services reception management

·        Managing reservations and sales

·        Coordinating client arrivals and departures


Weeks 3 – 4
·        Overseeing departmental operations

·        Handling complaints

·        Fielding guest enquiries

·        Safety and security for the front desk

·        Technological infrastructure for the front-desk

·        Front office operations management


Weeks 5 – 6
Course Scheduling Information
Course Run Dates Course timings to suit EMBT College Schedule and/or hotel placement provider requirements.


Course Duration 6 weeks (this may be varied or customized to suit work placement requirements)




Course Delivery Approach

The courses are delivered via instructor-led sessions.  Emphasis is placed on the use of topical case studies and relevant simulations to impart practical knowledge and expertise.  Sessions will involve a mix of instructor presentations and case study work, with supporting classroom discussions.





Assessment & Certification

Assessment of performance will be through delegate-completed portfolio of work.  The final course outcome is a college-issued Course Certificate of Completion which is also UK Ofqual-endorsed.





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