HCM131: Hospital and Healthcare Strategic Quality & Operations Management

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HCM131: Hospital and Healthcare Strategic Quality & Operations Management

About this course

This intensive course  has the following structure/outline –

Course Outline
Course Name/Title Hospital and Healthcare Strategic Quality & Operations Management
Course Number HCM131
Who will benefit from attending? This course is designed for –

·        Senior, Mid-level and Junior Managers

·        Supervisory Staff

·        Project Managers

·        Team Leaders

·        Staff needing to hone their administrative skills


The course allows delegates to update their knowledge and learn new or improved techniques for a variety of formal work settings.


Course Learning Outcomes (CLOs)  

On completing the course, delegates will be able to –


CGO1 Develop more effective Patient-Centric Quality Management
CGO2 Significantly enhance health care provision quality
CGO3 Generate sustained competitive advantage for the Hospital or Health-Care organization



Course Topics Topics covered include  
·        Quality concepts and practices in the health-care sector – key approaches & trends

·        Health-Care Quality Metrics

·        Continuous enhancement Health-Care Quality Circles

·        Developing robust patient care policies and standards

·        Quality management issues and considerations

·        Patient-Centric Quality Management

·        Patient Satisfaction Assurance schemes

Day 1
·        Enhancing care provision quality

·        Health-Care systems, structures and functions

·        Strategic management issues for Healthcare

·        Managing Health-Care Informatics and Big-Data

·        Crafting effective corporate and business level strategies for Health-Care units

·        Health-Care planning and goal-setting considerations

·        Aligning upper-level strategy layers with lower-level layers within Health-Care strategies

Day 2
·        Creating sustained competitive advantage for the Healthcare organization

·        Developing professionalism and organizational learning

·        People management and leadership considerations for health-care managers

·        Developing the workforce – providing effective training and performance management for health care employees

·        Planning for controlled Healthcare facility growth

·        Legal and ethical issues in Healthcare

·        Marketing Healthcare services

·        Managing patient health and safety

·        Dealing with statutory and industry-related compliance issues

Day 3
Course Scheduling Information
Course Run Dates Course timings to suit EMBT College Schedule and/or client requirements


Course Duration 3 days (this may be varied or customized to suit the client)




Course Delivery Approach

The courses are delivered via instructor-led sessions.  Emphasis is placed on the use of topical case studies and relevant simulations to impart practical knowledge and expertise.  Sessions will involve a mix of instructor presentations and case study work, with supporting classroom discussions.





Assessment & Certification

Assessment of performance will be through delegate-completed portfolio of work.  The final course outcome is a college-issued Course Certificate of Completion which is also UK Ofqual-endorsed.




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