HCM131: Hospital and Healthcare Strategic Quality & Operations Management
About this course
This intensive course has the following structure/outline –
Course Outline | ||||||||
Course Name/Title | Hospital and Healthcare Strategic Quality & Operations Management | |||||||
Course Number | HCM131 | |||||||
Who will benefit from attending? | This course is designed for –
· Senior, Mid-level and Junior Managers · Supervisory Staff · Project Managers · Team Leaders · Staff needing to hone their administrative skills
The course allows delegates to update their knowledge and learn new or improved techniques for a variety of formal work settings.
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Course Learning Outcomes (CLOs) |
On completing the course, delegates will be able to –
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Course Topics | Topics covered include | |||||||
· Quality concepts and practices in the health-care sector – key approaches & trends
· Health-Care Quality Metrics · Continuous enhancement Health-Care Quality Circles · Developing robust patient care policies and standards · Quality management issues and considerations · Patient-Centric Quality Management · Patient Satisfaction Assurance schemes |
Day 1 | |||||||
· Enhancing care provision quality
· Health-Care systems, structures and functions · Strategic management issues for Healthcare · Managing Health-Care Informatics and Big-Data · Crafting effective corporate and business level strategies for Health-Care units · Health-Care planning and goal-setting considerations · Aligning upper-level strategy layers with lower-level layers within Health-Care strategies |
Day 2 | |||||||
· Creating sustained competitive advantage for the Healthcare organization
· Developing professionalism and organizational learning · People management and leadership considerations for health-care managers · Developing the workforce – providing effective training and performance management for health care employees · Planning for controlled Healthcare facility growth · Legal and ethical issues in Healthcare · Marketing Healthcare services · Managing patient health and safety · Dealing with statutory and industry-related compliance issues |
Day 3 | |||||||
Course Scheduling Information | ||||||||
Course Run Dates | Course timings to suit EMBT College Schedule and/or client requirements
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Course Duration | 3 days (this may be varied or customized to suit the client)
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The courses are delivered via instructor-led sessions. Emphasis is placed on the use of topical case studies and relevant simulations to impart practical knowledge and expertise. Sessions will involve a mix of instructor presentations and case study work, with supporting classroom discussions.
Assessment of performance will be through delegate-completed portfolio of work. The final course outcome is a college-issued Course Certificate of Completion which is also UK Ofqual-endorsed.